Below is a detailed course outline for each of the Management and Business Skills Courses, including course descriptions, objectives, content modules, duration, training format, and ideal participants. This format is suitable for a training program brochure, proposal, or course catalog.
This course is designed to introduce participants to the fundamentals of effective project planning, execution, control, and completion. It covers both theoretical frameworks and practical tools necessary for managing small to large-scale projects in various sectors.
Course Objectives:
Understand the full project lifecycle
Identify and manage project constraints (scope, time, cost, quality)
Apply project management tools and software
Improve team collaboration and project outcomes
Course Outline:
Introduction to Project Management
Project Lifecycle & Methodologies (Agile, Waterfall, Hybrid)
Scope Definition & Work Breakdown Structure (WBS)
Time Management: Gantt Charts & Scheduling
Cost Estimation & Budget Control
Risk Assessment & Quality Assurance
Resource Allocation & Team Roles
Stakeholder Communication & Management
Monitoring & Evaluation Techniques
Tools: Microsoft Project, Trello, Asana, Excel
Duration:
6 Weeks (18 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Hybrid
Target Audience:
Project officers, coordinators, team leads, NGO staff, entrepreneurs, engineers
This course provides a comprehensive overview of human resource functions, policies, and practices. It aims to build participants’ capacity to attract, develop, and retain top talent while ensuring workplace harmony and compliance.
Course Objectives:
Master the HRM process from hiring to exit
Understand performance management systems
Build organizational culture and employee engagement
Apply HR tools and labor law knowledge
Course Outline:
Introduction to HRM & Organizational Behavior
Recruitment, Selection & Onboarding
Training & Development Planning
Employee Relations & Conflict Resolution
Performance Appraisal Systems
Compensation, Benefits & Retention
Labor Laws, Workplace Ethics & Compliance
Succession Planning & Talent Management
HR Metrics, Reporting & Audits
HR Tech Tools: BambooHR, Zoho People, Excel HR Templates
Duration:
5 Weeks (15 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Hybrid
Target Audience:
HR officers, line managers, business owners, administrative personnel
This practical course explores how businesses can build meaningful, long-lasting relationships with their customers through structured CRM strategies and digital tools.
Course Objectives:
Understand the customer lifecycle and buyer behavior
Improve customer retention and loyalty
Utilize CRM tools to track and manage leads and service
Handle customer feedback and complaints professionally
Course Outline:
Overview of CRM: Concepts and Strategies
Customer Acquisition & Lifecycle Management
Customer Segmentation & Personalization
Effective Communication & Listening Skills
Handling Customer Complaints and Objections
CRM Analytics & Data Management
Telephone Etiquette
Automation & Customer Follow-up Systems
Omnichannel CRM (Social Media, Email, Phone)
Measuring Customer Satisfaction & Loyalty (NPS, CSAT)
Duration:
4 Week (12 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Hybrid
Target Audience:
Customer service teams, marketers, sales staff, receptionists, small business owners
This course is tailored for aspiring entrepreneurs and small business owners who want to convert their ideas into profitable ventures. It covers business planning, strategy, legal compliance, and startup operations.
Course Objectives:
Learn how to turn ideas into viable businesses
Understand business model planning and market research
Develop a business plan and marketing strategy
Master tools and techniques for startup success
Course Outline:
Introduction to Entrepreneurship & Innovation
Ideation, Validation & Business Opportunity Assessment
Business Models & Legal Structures
Market Research & Target Audience Definition
Writing a Business Plan
Startup Budgeting & Financial Planning
Branding, Promotion & Digital Marketing Basics
Legal Compliance & Registration (CAC, Tax ID, etc.)
Business Operations & Team Building
Scaling and Funding Options
Duration:
5 Weeks (15 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Hybrid
Target Audience:
Aspiring entrepreneurs, students, youth groups, SMEs, women in business, side hustlers
This course focuses on equipping participants with fundamental managerial skills necessary for effective decision-making, planning, and running a successful business or department.
Course Objectives:
Understand business systems and processes
Improve decision-making and delegation skills
Learn to track and improve business performance
Implement business compliance and ethics
Course Outline:
Introduction to Business & Organizational Structures
Management Functions: Planning, Organizing, Leading, & Controlling
Strategic Goal Setting & Execution
Financial Management: Cash Flow, Budget, Profitability
Business Ethics & Governance
Business Operations and Productivity Tools
Risk Management & Legal Considerations
Marketing & Customer Retention
Monitoring Performance with KPIs
Business Sustainability and Growth Strategies
Duration:
5 Weeks (15 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Hybrid
Target Audience:
Managers, team leaders, new business owners, nonprofit directors, administrative heads
This course helps participants build high-performing teams, improve communication, and develop strategic leadership capabilities to drive organizational change and performance.
Course Objectives:
Strengthen interpersonal and leadership styles
Build trust and collaboration in teams
Improve problem-solving and decision-making
Develop long-term strategic vision
Course Outline:
Understanding Leadership vs. Management
Leadership Styles & Emotional Intelligence
Building and Motivating Effective Teams
Team Roles, Dynamics & Conflict Management
Strategic Thinking & Vision Development
Problem-Solving & Decision-Making Models
Communication and Feedback Techniques
Delegation and Time Management
Leading Through Change and Crisis
Coaching, Mentoring & Talent Development
Duration:
4 Weeks (12 sessions x 3 hours per session)
Delivery Format:
In-person / Online / Retreat Format
Target Audience:
Supervisors, senior staff, mid-level managers, team leads, executives, NGO leaders
In addition to our core training programs, Skylight Global Tech offers a wide range of customized courses tailored to meet specific organizational needs and individual learning goals. Whether you require specialized technical training, industry-specific programs, or short-term professional workshops, we can design and deliver flexible training solutions upon request.
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